I am now the biggest fan of Netflix evar! I got a notice informing me that there was an outage - I didn't use the service yesterday but a quick search of Twitter indicates the WORLD WAS COMING TO AN END because Netflix was down.
BUT, the kicker is that they gave everyone a 3% credit towards next month.
THE NEXT DAY!
There was no "we value your patronage", no "well, it was out of our control". Just pure admission of service interruption and immediate compensation. No questions.
That my friends, is killer attention to detail and amazing customer service. Certain service oriented organizations should take a long hard look at why this is great and how this has made me a happy user.
